Terms & Conditions – Super9Herbals

Effective Date: 18-02-2026

Website: www.super9herbals.com

Company Name: Super9 Herbals (A division of LifeCheck Limited)

Location: Nairobi, Kenya​

Email: lifecheckltd@gmail.com

Phone: +254 718 222 037

1. Introduction

Welcome to Super9 Herbals. These Terms and Conditions govern your use of our website and purchase of our products. By accessing this website or placing an order, you agree to be legally bound by these Terms.

If you do not agree, please do not use this website.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old
• You have legal capacity to enter into binding contracts
• The information you provide is accurate and complete

3. Products & Use Disclaimer

Super9 Herbals products include herbal oils, cosmetic formulations, essential oils, and wellness products.

3.1 Cosmetic Use Only

Our products are:

• Intended for cosmetic and external use only unless described specifically on the product labels different way of using the products.
• Not medicines
• Not intended to diagnose, treat, cure, or prevent any disease

3.2 Individual Results

Results may vary depending on individual skin type, hair type, health status, and consistency of use.

3.3 Patch Test Recommendation

We strongly recommend performing a patch test before first use.

3.4 Medical Conditions

If you are pregnant, breastfeeding, have allergies, scalp conditions, skin disease, or are under medical treatment, consult a healthcare professional before use.

4. Orders & Payments

4.1 Order Acceptance

All orders are subject to availability and confirmation of payment.

We reserve the right to:

• Refuse or cancel orders
• Limit quantities
• Correct pricing errors

4.2 Pricing

• Prices are listed in Kenyan Shillings (KES) unless stated otherwise
• Prices may change without notice
• Delivery charges are calculated at checkout

4.3 Payment Methods

We accept:

• M-Pesa
• Debit/Credit Cards

Orders are processed after full payment is received.

5. Shipping & Delivery

5.1 Delivery Areas

We deliver within Kenya and selected international destinations.

5.2 Delivery Time

Estimated delivery times:

• Nairobi: 1–3 working days
• Other counties: 2–5 working days
• International: Currently Delivery available to Uganda, India, Tanzania, Rwanda, Burundi, Somalia, and Egypt.

Delivery timelines are estimates and not guaranteed.

5.3 Risk Transfer

Risk passes to the customer upon dispatch of the item

6. Returns & Refund Policy

6.1 Eligibility for Return

Due to hygiene and cosmetic safety standards, we only accept returns if:

• The product is damaged during delivery
• The wrong product was delivered
• The product is defective

6.2 Timeframe

You must notify us within 48 hours of receiving the product.

6.3 Condition

Returned products must:

• Be unused
• Be in original packaging
• Include proof of purchase

6.4 Refunds

Approved refunds will be processed within 7–14 working days via the original payment method.

Shipping charges are non-refundable unless the error was ours.

7. Intellectual Property

All content on this website, including:

• Brand name "Super9 Herbals"
• Logos
• Product formulations
• Images
• Designs
• Text content

is the property of Super9 Herbals / LifeCheck Limited and may not be reproduced without written permission.

8. User Conduct

You agree not to:

• Use the website for fraudulent purposes
• Attempt to hack or disrupt the website
• Upload malicious software
• Misrepresent your identity

We reserve the right to block users who violate these rules.

9. Limitation of Liability

To the fullest extent permitted by Kenyan law:

• Lifecheck Limited shall not be liable for indirect, incidental, or consequential damages.
• Our maximum liability shall not exceed the amount paid for the product purchased.

Use of products is at your own risk.

10. Privacy

We collect and process personal data in accordance with the Kenya Data Protection Act, 2019.

Please refer to our Privacy Policy for details on:

• Data collection
• Storage
• Usage
• Customer rights

11. Force Majeure

We shall not be liable for delays or failure to perform due to events beyond our reasonable control, including:

• Natural disasters
• Strikes
• Government restrictions
• Supply chain disruptions

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.

Any disputes shall be resolved in Kenyan courts.

13. Amendments

We reserve the right to update or modify these Terms at any time. Changes take effect upon posting on the website.

14. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Lifecheck limited


Nairobi, Kenya, P.O. Box 75977-00200

📧 Email: lifecheckltd@gmail.com
📞 Phone: +254 718 222 037